/build/static/layout/Breadcrumb_cap_w.png

Dell KACE Agent service stops every time I try to initiate a check-in on Windows 7 Client

The KACE Agent version is 5.5.30275 and server is running v5.5.90546.  Is there a logfile on the client that would help me troubleshoot this issue?

I found this in the event viewer:
The Dell KACE Agent service terminated unexpectedly.  It has done this 13 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

I looked through the amp.log and didn't see anything useful.  Also, I did enable debug logs.

Thanks,
awingren

PS. To cover all my bases, I also submitted a support ticket.

Asked 10 years ago 5036 views
3 Comments   [ + ] Show comments
  • Did you turned on the debugging. Just add debug=detail to the amp.conf and restart the KACE agent. - aragorn.2003 10 years ago
  • I did aragorn.2003. I worded it wrong, but that's what I meant when I said I enabled debug logs. I submitted my logs to support. Hopefully they come back with some insight.

    I just noticed the service is suddenly running and I forced a check-in from the webui and it immediately dropped AMP connection again. I just confirmed the message is displaying in the event viewer again, "The Dell KACE Agent service terminated unexpectedly...." Also, the last check-in counter says it occurred 2 hours ago. That says to me when it's time-triggered it works, but when I try to do it manually from the webui it fails so much that it kills the agent service. - awingren 10 years ago
  • I just tried a "Force update" on two other client machines that are running the 5.5.30275 agent and I witnessed the exact same behavior on the one with Windows 7 Enterprise (x86), however on the Windows 8.1 x64 client it checked-in successfully without killing the service and the "last inventory" accurately says 8 seconds ago.

    At a glace, I see 9 Windows 7 x86 machines with agent version 5.5.30275 that show disconnected AMP that I can ping. I suspect the issue is effecting at least that many PCs. Happily I didn't upgrade the agent version to any departments outside of IT yet (~170 PCs out of 3k). - awingren 10 years ago

Answers (0)

Be the first to answer this question

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ