/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Dell K1000 - Service Desk - Hide ticketfields

10/21/2016 1036 views
Hello,

is there a way to hide the following ticketfields for user?

- "Attachments: Add Another Attachment"
- "Screenshots: Paste Screenshot"

I have create a queue and I don't want this opinion when someone create a new ticket.

Thanks!
0 Comments   [ + ] Show comments

Comments


All Answers

1
Hello,

I also have the same problem, I decided provisionally creating custom display using a custom rule specific field. It is not totally "safe" but solved my problem.

Good luck! 
Answered 10/27/2016 by: brunocardoso
Senior Yellow Belt

  • Hello, thanks for your response.
    I also use custom ticket fields, but this doesn't solved my problem - I don't want that ticketcreator can use this fields. Any ideas? Thanks.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ