KACE Product Support Question

Dell K1000 - Service Desk - Create ticket, due date

09/21/2016 1374 views

I create a new ticket as user, and in the field 'due date' is normaly the time depending from the priority.
I've seen this a few times - now the due date doesn't change when I switch between the priorities - due date is always 'nothing'

How can I change this, so that the due date change automatically to the right time.

Hope for help, thanks!
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Answer Chosen by the Author

> Service Desk > Configuration > Queues > 'yourqueue'

>Service Level Agreement
Enabled     Priority        Resolution Time    Use Business Hours/Holiday
[x]             High            4 Hours                [x]
[x]             Normal        18 Hours               [x]
[x]             Low             45 Hours              [x]

You can timed the notification at 'Notification Recurrence'.
Answered 09/21/2016 by: svmay
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