Dell Control Point Connection Manager Service Error


I have an issue with Dell control point connection manager application.
I am getting an error connected to Dell Control Point Connection Manager Service.

"Currently Unable to communicate with Dell Control Point Connection Manager Service. This application will now exit. Please contact your IT department or Dell customer service for further assistance"

I am running the service as an administrtor, so it should not be an permission issue. I have tried to check in eventvwr but was getting below message:

The description for Event ID ( 0 ) in Source ( SMManager ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: SMManager info: 6, SetServiceStatus.

It would be great if some one could help me on this.


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Answers (6)

Posted by: mekaywe 11 years ago
Brown Belt
Hi Swathi

Please check if you have same behaviour with source.
Contact your cubemate. This issue is faced recently.
Posted by: swasu 11 years ago
Yellow Belt
Hi Mekaywe,

The scneario is different here. The issue you are pointing got resolved once the description to the service is added, but this service has the description present in it but is still throwing the error and even the eventvwr messages are not helpful.

The case is random here, I am not getting the error for the first time and when I log off my machine and log in I am getting the error. Once I say "OK" to the error and relaunch the application I am not getting the error.

This is happening even with the source.
Posted by: anonymous_9363 11 years ago
Red Belt
I'm not sure, but have I mentioned a program called ProcMon before?
Posted by: pjgeutjens 11 years ago
Red Belt
I'm not sure, but have I mentioned a program called ProcMon before?

ProcWho? [;)]

If only there were some sort of program to search the internet.. maybe then I could find out what that ProcThingie is...
Posted by: joseph 11 years ago
Orange Belt
Hi Swasu,

I have gone through some forums but i didnot understand the concept.I would like to know the details of /AUXSOURCE= flag , if you know some info regrading this can you please share.

Posted by: swasu 11 years ago
Yellow Belt
Hi Joseph,

Even I am not clear about /AUXSOURCE=flag..
As per my understanding if a saved eventlog is opened from a different machine, some registries or components may not be available to display the message clearly. In those scenario if we used the option /AUXSOURCE=flag we could get a clear message.

I am not sure if my understanding is correct or not. It would be gr8 if someone who has better knowledge on this explains..

Coming to my scenario, I am checking the message in the same machine where i have instlled my application, but still I am unable to view the message clearly [&:]
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