Define a workflow for fixed process in Service Desk (Ticketing System).
10/23/2014 3332 views
I have a scenario and you may help me in defining the best practice.
When a new employee join the company, we receive a request from HR to create Windows account if need and ERP account if need and Bentley account if need.
And in our Service Desk System, I have a three queues, one for Helpdesk, second for ERP Support and the third for Bentley Support .
If the user needs all the 3 accounts, I should create 3 tickets in 3 several queues!
Is there way like in one ticket if I check the "Windows account" it will create a ticket in Helpdesk queue and if check the "ERP account" it will create a ticket in ERP queue and so on, because it happens many times.
Please share your experience if any in situation like this one.
Thanks in advance.