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Can we add additional date fields within the helpdesk tickts?
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Nope. You can only add 15 custom fields, and each one has to be one of three types: text, single-select, multi-select.
Answered 12/02/2010 by: airwolf
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A text field is stored as a string and can look an awful lot like a date field and can even be used in date comparisons (for reports and rules) since mysql will automatically cast a date-looking string into a timestamp. It just has to be in the format of YYYY-MM-DD HH:MM:SS

All three types text, single-select, multi-select are stored as strings. There is an enhancement request existing about a calendar picker type field. Open a support ticket to have your vote heard.
Answered 12/02/2010 by: GillySpy
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I use the YYYY-MM-DD HH:MM:SS format in a text field, but I have a feeling the OP is looking for a date chooser.
Answered 12/02/2010 by: airwolf
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You don't really want the current type of date chooser that the KBox has anyway. I sure hope they update their date chooser in the next version...
Answered 12/03/2010 by: zookdj
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