/build/static/layout/Breadcrumb_cap_w.png

Daily Kace Open/Closed Report

Anyone know how to create a script to give me a brake-down of open and closed tickets by day?
Asked 9 years ago 2554 views
2 Comments   [ + ] Show comments
  • You could try this and see if it works. Just change the interval to 1 day instead of 7

    http://www.itninja.com/question/open-help-desk-tickets-and-closed-within-past-7-days - nshah 9 years ago
  • I would recommend 3 reports to give you all the information, they would be:
    - Calls with a log date of today (any Status)
    - Calls with a close date of today
    - Calls with an Active Status
    That will tell you what new calls you have logged, what calls have you closed and what your backlog is. All of which can be done easily using the reporting wizard. - Hobbsy 9 years ago

Answers (0)

Be the first to answer this question

Posted by:

spikerman White Belt
Ninja since: 9 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

View more:

KACE Product Support Questions
question

Related Questions

Link

Related Links

Post

Related Posts

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ