CutePDFWriter 2.8 not working on Vista 64bit and Windows 7 64 bit

I am doing a package CUtePDFWriter 2.8 for vista 64 bit and windows 7 64 bit. It is a capture application. When I install source on on vista 64 bit and windows 7 64 bit, it is installing fine and also it is showing "CutePDf Writer" in "add printer" section when I try to print any file.But when I install my msi on 64 bit, everything is good like " Application is coming in Add remove program" , "successfull message in eventvwr" but CutePDF Writer is not coming in " Select Printer" section when I try to print any doc file or text file or any file.

Any help guys??

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Answers (8)

Posted by: aleinss 12 years ago
Senior Yellow Belt
64-bit Windows only allows drivers that are digitally signed. Is the driver signed?
Posted by: anonymous_9363 12 years ago
Red Belt
- Did you follow the notes from the 'Package KB'? Notice that the GhostScript part is already an MSI so if you've captured that, you'll need to start again.
- Did you stop and restart the Spooler service?
Posted by: captain_planet 12 years ago
Black Belt
yeah, the post by BEPhipps here (http://itninja.com/link/how-to-perform-an-unattended-installation-of-windows-media-player-76) works a treat. If i recall the sequencing of it is very important. For example, you must write the print monitor registry key before you stop/start the spooler service. You could also do with telling us about your CA which runs rundll32, and how exactly you've implemented it.
Posted by: kaushal019 12 years ago
Senior Yellow Belt
actually i m on the verge of finishing this aplication. But the problem is cutepdf writer icon is coming in add printer, but the print button remains disabled.

Any regiistry entry which I need to add??
Posted by: captain_planet 12 years ago
Black Belt
kaushal019, you might be best telling us what you've done up to now. When i did 2.7 the package only needed half a dozen registry values, a dozen or so files, and 4 custom actions (install printer, remove printer, start spooler, stop spooler).

Does it work on XPSP2? I'm trying to deduce whether it's an OS issue or a package issue. I've not actually done much on Vista and Windows 7 myself.....
Posted by: kaushal019 12 years ago
Senior Yellow Belt
I have tried doing this package 2 ways.

1st Way:--
I just created a wise script to call cutepdf writer.exe and converter.exe from my source location with silent switches.
I used this command line to install it silently...i.e cutePDF Writer.exe /verysilent.
This way I am facing problem duing uninstallation time. Also note that I am installing it on windows 7 build.
But when I try to uninstall it through uninstall string, It prompts " Do u really want to uninstall cutePDF writer with 'yes' 'no' option. And then It tell to reboot the machine. But after rebooting the machine all the files, registry entry and ARP entry remains on the system.
Commnad line for uninstallation is :--
Cmd->C:\Program Files (x86)\Acro Software\CutePDF Writer\Setup64.exe /uninstall -s
Please note that the there is no problem installing and uninstalling it on windows XPSP2 through this method.

2nd Way:--

I captured cutePDF writer.exe and created msi for it.
In this, when I install it then , Print button remains disabled when we choose cutePDF writer in "Add printer".

Please note that there is no issue in this application for Windows SPXP2 build.
Posted by: captain_planet 12 years ago
Black Belt
1st way
To be honest, as mentioned I don't have a 64bit OS here so can't test it. As you said, "C:\Program Files\Acro Software\CutePDF Writer\uninscpw.exe" -s works fine on the 32bit OS (give or take leaving the 'Acro Software' folder behind) for Cute PDF 2.8. I guess if it doesn't do its job on the 64 bit OS you'll need to use ProcMon or ultimately contact the vendor.

2nd way
If you'd followed the post in the Package KB, you shouldn't have to manually click 'Add Printer'. This would be automated by your package. When I asked above "what've you done up to now?" i was referring to your packaged MSI mainly. What files/folders, registry and Custom Actions does it contain? Did you create the .inf file like the post said? And stop/start the spooler etc etc? How are your CAs sequenced? It might be easier if you posted a few screen dumps from Orca of your File/Registry/CustomAction/InstallExecuteSequence tables....
Posted by: Beefcake4000 11 years ago
Yellow Belt
I am having exactly this problem. I have successfully packaged Cute PDF for Windows 7 32-bit without a hitch. I've since captured a 64-bit version but cannot get it to work. As with the OP, the printer driver is installed, but appears offline... I cannot see any difference between what the vendor .exe puts on the OS and what my package puts down and I'm quite sure it doesn't relate to any of the above suggestions because my Win 32 package works like a charm.

Is there something about packaging drivers for 64 bit Windows 7 that I should know about?
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