customizing helpdesk email sent to Users
-+-+- Please reply above this line to add a comment -+-+-
Comment Submitted.
For complete details, see:
http://10.100.71.99/userui/ticket?ID=83
above message is sent to users when ticket is created , I would like to include some details users mentioned in there ticket to be added to above auto alerts sent from K1000
0 Comments
[ + ] Show comments
Answers (2)
Please log in to answer
Posted by:
chucksteel
7 years ago
It looks like you are using the system rules. To change the email template go to Service Desk, Configuration, Queues. Click on the Queue you need to change, scroll down to Email on Events. Click Customize emails.
To view the variables available for email templates click the Help button in the upper right corner when editing the email templates.
Posted by:
MAXintosh
7 years ago
As of v6.4 here are the available tokens...
All Email Templates:
$helpdesk_email
$helpdesk_name
$userui_url
Ticket-Related Email Templates:
$change_desc
$last_attachment
$last_comment
$ticket_approver_email
$ticket_approver_name
$ticket_approver_phone_home
$ticket_approver_phone_mobile
$ticket_approver_phone_pager
$ticket_approver_phone_work
$ticket_custom_X_label
$ticket_custom_X_value
$ticket_due_date
$ticket_escalation_minutes
$ticket_fields_visible
$ticket_history
$ticket_history_X
$ticket_id
$ticket_number
$ticket_owner_email
$ticket_owner_name
$ticket_owner_phone_home
$ticket_owner_phone_mobile
$ticket_owner_phone_pager
$ticket_owner_phone_work
$ticket_priority
$ticket_resolution
$ticket_status
$ticket_submitter_email
$ticket_submitter_name
$ticket_submitter_phone_home
$ticket_submitter_phone_mobile
$ticket_submitter_phone_pager
$ticket_submitter_phone_work
$ticket_title
$ticket_url
$ticket_http_url
$ticket_https_url
$userui_url
Error-Related Email Templates:
$error_text
$quoted_mail
$subject