ANSWERED! - Customizing emails
I have a custom field that I want to include in the resolution text that gets sent to via email. It is called CUSTOM_1. When I type "$ticket_custom_1" It shows up in the email as "$ticket_custom_1" (see below for an example of what is seen in the email to the submitter upon resolution). I want the receiver of the email to see what is in the field, not the field name itself. The other fields show up correctly. How do I do get Custom_1?