/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Custom Ticket Rules in Html

07/15/2015 2387 views
We are looking to modernize the email notifications from the simple plain text. The Help Desk Email Notifications are already configured with Html/Markdown but we are using the default Custom Ticket rule for Email new tickets. This is a plain text default notification that techs use. However we have other queues that staff use and would like a clean formatted template.

I cannot find any info on how to pass html or markdown(why?). Any custom email event just looks plain ugly.
0 Comments   [ + ] Show comments

Comments


All Answers

0
Ticket rule emails do not allow markdown/html code. You need to remember. KACE stands for Konsistency!
Answered 07/15/2015 by: h2opolo25
Red Belt

  • Well they should have named them Kustom Ticket Rules..
0
You can vote it up here: https://kace.uservoice.com/forums/82699-k1000/suggestions/7016256-allow-html-markup-in-custom-rule-email-results
Answered 08/11/2016 by: kpm8
Blue Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ