KACE Product Support Question
Custom Ticket Rule - How do I determine HD_QUEUE.ID number for my Service Desk queues
12/16/2014 4321 views
I'm trying to create some custom rules for our tickets and one of the commands is "SET HD_TICKET.HD.QUEUE_ID = ?". How do I determine the ID number for each queue? Is it as simple as queue 1 in the list is QUEUE_ID 1, queue 2 in the list is QUEUE_ID 2, etc? Currently on K1000 5.5 but upgrading to 6.0 tomorrow night. Thanks !!