Custom ticket rule for changing asset based on custom field
I have a reverse ticket situation where the service desk has to send the ticket out. To do this they have to select the location which will then send an email notice to a distribution group email. (that I have working) What I need help on is to update the assest field with the corresponding asset that is tide to a location. Example: If branch 1 is chosen then branch scanner 1 is selected from the assest list. I wasnt sure if this is considered an update query???
Any help would be appreciated......
0 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
Posted by:
jdornan
11 years ago
If I get some time Ill look into this and see what I can do
Comments:
-
Thanks any help will be appreciated - mopalach 11 years ago
-
I had a look and while its theoretically possible it is going to involve so much code and join as its not really practical. Or its going to take someone way better than I to code it. The problem is the table joins, no really easy way I can see - jdornan 11 years ago
