KACE Product Support Question

Custom text box field for the K1000 appliance.

01/13/2020 84 views

I am adding some custom fields to my helpdesk queue and I would like to add a custom field with at text box that includes the HTML editor like the built in field's summary box.  Is this possible?  I have tried the text type and the note type for the custom filed 1 but all I get is a generic text box with out the editing functions that are present in the built in summary or resolution fields.

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All Answers


this is currently not possible.
But you can request this as a feature under kace.uservoice.com

Answered 01/13/2020 by: Nico_K
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