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Miscellaneous Question


Custom Reporting

06/29/2020 56 views

Hello,

I have been tasked with generating a report from KACE of Support Tickets by Location. We support several sites and the MGMT staff would like to know which sites are struggling with support issues. I tried to generate one, however the options were limited to:

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Has anyone else tried to do this in the reporting tool or is there a template that I can modify slightly to generate the needed report?

2 Comments   [ + ] Show comments

Comments

  • well the fields you need are in the next slides.
    The most interesting question is still how do you define "struggeling with support issues" is this how long a ticket is open or if the requester is unhappy or what are the needs?
  • We are trying to see which locations/sites have open & closed tickets on a weekly basis so our BI can make determinations about training and such.

All Answers

0

I played around with some of the reporting tools/settings and was able to figure out how to generate the report i needed. I had to rethink my original process as I was trying to track Assets and Tickets, when I only needed to utilize the Tickets part of things. Once I got past that I was able to select the time/dates/etc. criteria I needed to generate the report.

Thank you :) 

Answered 06/30/2020 by: ODdOn3
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