/build/static/layout/Breadcrumb_cap_w.png

Custom report

Someone help me to put department field on the query?

 

Select

  HD_QUEUE.NAME,

  HD_TICKET.ID,

  HD_TICKET.TITLE,

  HD_TICKET.DUE_DATE,

  Date_Format(HD_TICKET.TIME_OPENED, '%m-%d %H:%i') As TIME_OPENED,

  Date_Format(HD_TICKET.TIME_CLOSED, '%m-%d %H:%i') As TIME_CLOSED,

  Concat(If(Time_To_Sec(HD_TICKET.TIME_CLOSED) >=

  Time_To_Sec(HD_TICKET.TIME_OPENED), To_Days(HD_TICKET.TIME_CLOSED) -

  To_Days(HD_TICKET.TIME_OPENED), To_Days(HD_TICKET.TIME_CLOSED) -

  To_Days(HD_TICKET.TIME_OPENED) - 1), 'd ',

  Date_Format(AddTime("2000-01-01 00:00:00",

  Sec_To_Time(Time_To_Sec(HD_TICKET.TIME_CLOSED) -

  Time_To_Sec(HD_TICKET.TIME_OPENED))), '%kh %im')) As TIME_TO_CLOSE,

  HD_TICKET.RESOLUTION As RESOLUTION,

  HD_PRIORITY.NAME As PRIORITY,

  HD_CATEGORY.NAME As CATEGORY,

  HD_STATUS.NAME As STATUS,

  HD_IMPACT.NAME As IMPACT,

  MACHINE.NAME As MACHINE_NAME,

  DATE_FORMAT(HD_TICKET.TIME_CLOSED,'%M/%Y')AS MES_FECHAMENTO,

  IF((TIME_TO_SEC(TIMEDIFF(HD_TICKET.TIME_CLOSED,HD_TICKET.TIME_OPENED))/60) < HD_PRIORITY.ESCALATION_MINUTES,'Yes','No') AS SLA,

  IfNull((Select

    USER.FULL_NAME

  From

    USER

  Where

    HD_TICKET.OWNER_ID = USER.ID), ' Unassigned') As OWNER_NAME,

  (Select

    USER.FULL_NAME

  From

    USER

  Where

    HD_TICKET.SUBMITTER_ID = USER.ID) As SUBMITTER_NAME,

  HD_PRIORITY.ESCALATION_MINUTES

From

  HD_TICKET Left Join

  HD_CATEGORY On HD_TICKET.HD_CATEGORY_ID = HD_CATEGORY.ID Left Join

  HD_STATUS On HD_TICKET.HD_STATUS_ID = HD_STATUS.ID Left Join

  HD_PRIORITY On HD_TICKET.HD_PRIORITY_ID = HD_PRIORITY.ID Left Join

  HD_IMPACT On HD_TICKET.HD_IMPACT_ID = HD_IMPACT.ID Left Join

  MACHINE On HD_TICKET.MACHINE_ID = MACHINE.ID,

  HD_QUEUE

Where

  HD_TICKET.HD_QUEUE_ID = HD_QUEUE.ID And

  HD_STATUS.STATE = 'closed'

Order By

  IfNull((Select

    USER.FULL_NAME

  From

    USER

  Where

    HD_TICKET.OWNER_ID = USER.ID), ' Unassigned'),

  HD_PRIORITY.ORDINAL,

  HD_CATEGORY.ORDINAL,

  HD_STATUS.ORDINAL,

  HD_IMPACT.ORDINAL

 

Thanks a lot


2 Comments   [ + ] Show comments
  • Is Department one of your custom user fields or is it a custom field on the service desk? - chucksteel 10 years ago
  • The department is a custom field (custom 1) of LDAP that I want put on the report - Roger Matias 10 years ago

Answers (0)

Be the first to answer this question

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ