KACE Product Support Question

Custom field layout by Process?

05/24/2016 1039 views
Is it possible to have multiple processes that have different field layouts?

That is to say, I have 1 queue for HR requests.  Each request requires slightly different info.  We're trying to prevent user errors by creating as many drop-downs as possible to capture their requests (Change Manager Request, Change Department Request, etc...)

I have the HR queue, and I created the first process and it looks fine.  When I go to create another process, I am stuck with the same fields.   

Am I explaining this correctly? Is this the best way to do what I'm trying to do?

2 Comments   [ + ] Show comments


  • cheech did you ever get an answer on this as I am wondering the same thing.
  • I have the same question...

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