Creating a Custom View to Hide Child Tickets
We are new KACE Service Desk clients and one thing we are looking into is using parent/child structures to create task punchlists, etc (i.e: Documentation task w/ several sub tickets). It would be nice to have a custom view whereby you could filter out all of the child tickets so that in your queue view you are only looking at the "real" or more Project level tickets, and not the sub-tasks.
Does anyone know how to create a custom view to filter out the child tickets? I reviewed the available fields and doing a "Title" does "not include" "Child" does not seem to work. Is this because the "Child" identifier is not actually a part of the Title, even thow it shows up after it is made a child?
Any help is appreciated, and thanks in advance for your comments.