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KACE Product Support Question


CreateProcessAsUser failed

04/20/2015 5115 views
Hello, I've been having trouble trying to provision the Agent client 6.3 to Windows 8.1 boxes. It seems that my culprit is that the CreateProcessAsUser failed and that the .msi installer could not be launched due to the system being unable to find the file specified even though it is indeed in that location.

  [04/08/15 03:27:51 PM] Begin provisioning...
  [04/08/15 03:27:51 PM] Executing Windows platform provisioning. 

  STEP 1: CONNECT TCP/SSH - SUCCESSFUL

  [04/08/15 03:27:56 PM] Executing remote communications:

      Initializing RPC
      Connecting to ADMIN$
      Copying service file
      Disconnecting ADMIN$
      Connecting to IPC$

  STEP 2: AUTHENTICATION - SUCCESSFUL

      Opening pipe to service
      IN: pipe_open(\KBRemoteService, 7216990)
      Sending commands
      Commands: //SCF-KBOX.southcentralfoundation.com/client/agent_provisioning/windows_platform/agent_msi_provision.bat SCF-KBOX.southcentralfoundation.com client ampagent-6.3.306-x86.msi SCF-KBOX.southcentralfoundation.com
      Sending login credentials
      Login: SOUTHCENTRALFOUNDATION.COM\-AdminAccountHere-
      process (//SCF-KBOX.southcentralfoundation.com/client/agent_provisioning/windows_platform/agent_msi_provision.bat SCF-KBOX.southcentralfoundation.com client ampagent-6.3.306-x86.msi SCF-KBOX.southcentralfoundation.com) could not be launched: 2 The system cannot find the file specified.
       (authenticated, but CreateProcessAsUser failed)process (//SCF-KBOX.southcentralfoundation.com/client/agent_provisioning/windows_platform/agent_msi_provision.bat SCF-KBOX.southcentralfoundation.com client ampagent-6.3.306-x86.msi SCF-KBOX.southcentralfoundation.com) could not be launched as LocalSystem: 2 The system cannot find the file specified.
      OpenService - NT_STATUS_OK
      StopService - NT_STATUS_OK
      DeleteService - NT_STATUS_OK
      CloseServiceHandle - NT_STATUS_OK
      CloseSCMHandle - NT_STATUS_OK
      Connecting to ADMIN$
      Deleting service file
      Disconnecting ADMIN$

  STEP 3: PUSH SCRIPT\PROVISIONING - FAILED

  [04/08/15 03:27:56 PM] End of remote communications. 
  [04/08/15 03:27:56 PM] End provisioning run.

I've ensured UAC is completely disabled. When I install the agent.msi manually the install runs through but then the box never checks back into KACE. When I install the agent manually using compatibility mode "Previous version of Windows" the install runs through and the box begins checking in with KACE without issue. I am aware of the GPO tool however at the moment I cannot utilize it even though I would like to due to other constraints outside of KACE. I am currently just trying to install the agent to a win8.1 box that has never had the agent installed on a fresh image and getting the former message. I can reproduce the same error on other Windows 8.1 devices.
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  • Adding to this - from reading around on ITNinja I saw that others attributed this to a DNS issue. No client can navigate to the kbox hostname scf-kbox\client however all can navigate to the hostnames IP\client. When I ping the IP address with -a it resolves to scf-kbox, just the path does not work.

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