I am working to create a ticket layout that contains multi-select Yes/No Questions and based on those answers create child tickets. I have seen a few articles that state this can be done in KACE, but none of those articles explains the process or the ticket rules needed. I am basically creating a "New Hire" process ticket and within that ticket I'll ask a series of Yes/No questions and if they answer = Yes I want a child ticket created. If the answer =No then I want the child ticket skipped and not created.

Can anyone point me in the right direction in creating the ticket rule to successfully create this process?

0 Comments   [ - ] Hide Comments


Please log in to comment

Answer this question or Comment on this question for clarity


From our experience this level of functionality within KACE is not possible
Answered 06/11/2018 by: Hobbsy
Red Belt

Please log in to comment