/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Create bounce back email when client updates a closed ticket

02/23/2016 722 views
I am trying to set up an email that will go back to the client telling them to open a new ticket because the one they are trying to update is closed.  I have this working but it also triggers the Incident Modified email to go to the owner of the ticket and I don't want that.  The only email I want to go out is the one to the client.  Is there a way to do this? 

Any help would be appreciated. 
0 Comments   [ + ] Show comments

Comments


Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ