KACE Product Support Question

Create bounce back email when client updates a closed ticket

02/23/2016 722 views
I am trying to set up an email that will go back to the client telling them to open a new ticket because the one they are trying to update is closed.  I have this working but it also triggers the Incident Modified email to go to the owner of the ticket and I don't want that.  The only email I want to go out is the one to the client.  Is there a way to do this? 

Any help would be appreciated. 
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