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Scripting Question


Create a rule to move ticket from one to another based on the category selected

07/23/2019 280 views

Hi,

I'm trying to create a rule to move a ticket from queue to another queue based on the category selected in the first queue? If this has been answered , please direct me to the link. I can't seem to find a solution for this issue.

Thanks,

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A Google site search tends to work better than the ITNinja search engine:

https://www.google.com/search?q=site%3Aitninja.com+rule+change+ticket+queue



Answered 07/24/2019 by: chucksteel
Red Belt

 
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