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KACE Product Support Question


Computer with agent not showing up in Inventory

04/17/2015 9801 views
I have a computer that I have provisioned with KACE agent and KACE agent shows in computer's program list. When I go to Devices Inventory the unit doesn't show up, where might I look to resolve this as I can't send deployments.
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Community Chosen Answer

1
When our organization has issues with machines checking in we run the command: "amptools uninstall all-KUID"(includes deleting the KUID in registry) which uninstalls the agent completely before reinstalling the agent. You can simply run "amptools uninstall all" and that will leave the machine with the same KUID when you reinstall the agent.
Answered 12/20/2016 by: gkiedrowski
Yellow Belt

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0
Is this machine on the same subnet as your others? I have to deploy the agent using the IP address for servers I have in a DMZ. 
Answered 04/17/2015 by: rockhead44
Red Belt

  • same subnet and I deployed agent using the agent provisioning through Kace 1000
    • Is the Dell Kace Agent running on the local machine?
      • I hate to admit this but how do you tell if it is running? I don't see launcher or anything in Task Manager that says KACE agent.
      • It runs as a service. I meant to type that in my reply to you.
      • Yes the AMP agent is running.
      • I have had this problem and forced an inventory using (from a command prompt) "C:\Program Files (x86)\Dell\KACE\runkbot.exe" -s 4 0
        Then the device appears.
      • I ran the command and it has shown up in the inventory.
      • Great! Definitely save that command.
  • Dear Rockhead44:

    So I ran the force inventory on the client machine and it looked like it was successful but it is still not showing up on the admin side. I enabled debugging on the machine and tried to do a force inventory. Here is the result:

    kbot[6:1407881007] @ 2015-03-19T14:05:01 (status) START
    kbot[6:1407881007] @ 2015-03-19T14:05:01 (output) Running as: SYSTEM
    kbot[6:1407881007] @ 2015-03-19T14:05:01 (activity) Launching program: 'C:\Program Files (x86)\Dell\KACE\KDeploy' '-fs -mi -fade=1 -notifyevent=' wait='true'
    kbot[6:1407881007] @ 2015-03-19T14:05:04 (output) Launched Process: KDeploy
    kbot[6:1407881007] @ 2015-03-19T14:05:04 (status) Completed FS/MI processing...
    kbot[6:1407881007] @ 2015-03-19T14:05:04 (status) FINISH (in state 'verification_success')

    I am not sure what to do to try and troubleshoot next. I have verified that the correct port is opened and connected. Also, I have verified that the program is under programs and features. Please let me know if you have any questions.

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