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KACE Product Support
K1000 Asset Inventory
Computers not showing up in inventory with fresh uninstall/reinstall. "runkbot.exe" running as user/administrator not getting them to show up. amp.config file checks out to have the right server. Any ideas?
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5 months ago
Check in your K1000 under Settings>Support>View Agent Command Queue. If that is getting bogged down, it can really delay your agents communicating with the server. I have 1300 systems talking to our server and I like to see that queue be less than 300.
5 months ago
I am having the same issue -- after the latest security update on the K1000 (8.1.108) if I re-image a windows 7 machine the agent will connect, but it will not inventory -- you run it manually it goes through the motions, but it still doesn't inventory.
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Lotsa things that could go wrong here... Here's just the first few that come to mind:
You mention "runkbot", but is the agent service running? ("konea.exe" or "Quest KACE One Agent" on our systems).
Have you confirmed the agent & server versions match up? (I assume so based on your mentioning a fresh reinstall but never hurts to check).
Do you have Windows Firewall or any similar service running that might prevent the agent from communicating with the K1000 (and vice versa)? Can each end ping the other?
Is amp.config using the hostname or IP address? If hostname, is it resolving correctly if you run nslookup on one of the problem systems? (In the past, we had to use the FQDN, like "k1000.our.domain.local" instead of just "k1000", or we'd get mixed results in our environment).
The c:\ProgramData\Dell\KACE\konea.log file might have some useful info in it. There should also be "KONEA_STARTED" and "AMP_CONNECTED" files in that folder if the agent's working properly.
Answered 04/25/2018 by:
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