Best Practices Question
College Student LDAP user import and label for old Students
05/08/2017 933 views
I work for a college and I'm looking for the best way to have our helpdesk make tickets for students calling to reset their password.
We have an OU with all students in it, and sub OU's called "active" and "inactive". Our students will never log on to KACE, but our helpdesk wants the student accounts in the system so they can track what student called to reset a password and make a ticket in the students name. I know that I could just not import students and have the student send an email to make an account but the helpdesk doesn't want that. They want it in the system ready to go when the student calls.
I've created LDAP queries for KACE user account creation that checks the active OU for students and makes an account for them. There are a lot of students in there (over 30,000) so this runs on the weekend.
Over time, active students will migrate from the "active" OU to the "inactive" OU. When this happens, if they have no tickets in their name they can be deleted from KACE. We need to have some way to delete these old student accounts or KACE will slow to a crawl.
I was thinking I could just make a LDAP label called "active students" and another called "inactive students" based off the OU. I could then go through and delete the inactive students we don't need once in a while. The problem is KACE doesn't apply a user label label unless that student logs on, which they never will.
Is there a better way to accomplish what I'm trying to do? We are running an older version of the K1000 (6.4.120822). I know 7.1 is out. Are there features in a later release that will help with this? I've looked through the documentation and don't see anything.