/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Closing tickets

05/15/2015 848 views
Hello 

Is there a way to set tickets so they cannot be closed unless the submitter approves it?
Thank you
1 Comment   [ + ] Show comment

Comments

  • You could use a custom rule to force the ticket back open, but you would have to create a way for the Submitter to indicate that the ticket can be closed.

    You could use one of the custom fields and create a drop selection for submitter to select "Close my ticket" and setup a custom rule for On Save where if this fields <> "Close My Ticket" set status to "Open" or whatever.

    You could also use the same field and create a custom rule so that the ticket gets closed if they set the status to "Close My Ticket"

    Keep in mind, the ticket owner can still change that field too.

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ