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06/27/2019 205 views

Hi

We have a few clients with old inventory data. This clients are online and the kace agent (9.1.204) is running.

What i've tried so far.

  • Via SMA Force Inventory
  • Agent Service restart
  • runbook 4 0
  • runbook 6 0
  • Restart Laptop

All this steps didn't work.

What else can i do?

Cheers


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1

Delete the inventory.xml in C:\ProgramData\Quest\KACE and run runkbot 4 0 again.

Answered 06/27/2019 by: CarstenBuscher
Yellow Belt

  • i cannot delete the file. is in use by another process. i stoped all quest services, but i cannot delete the file. which process should i stop to delete the file?
    • I tried it on one of my testmachines and i do not need to stop a service to delete the xml file. Try sc stop konea to stop the Kace Agent. You can try amptools stop in the Quest Kace Directory (where runkbot is located). After you deleted the file type amptools start or sc start konea depending on which command you executed before.
      • same Problem. all service are stopped. but i cannot delete the file. on my test machnie i can delete the file without no Problem. other suggestion?
      • can you rename it?
1

unfortunately the same problem. i cannot rename the file. after an restart we have the same Problem.

Answered 06/27/2019 by: DeepM
White Belt

  • try to take ownership
    right click on the file - properties-security-advanced-click change to right of owner: change to your user. make sure you have full control under permissions via your name or a group you are a member of. Apply

    then try to delete
    • with take ownership didn't work. but I found out. on the laptops were several powershell processes running. after killing all process i was able to delete the file.
      • cool, my next thought was have you boot to kbe, winpe or dvd and delete that way.