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Changing Categories for 1,000+ tickets

My company is consolidating the queues and categories in our Kace system. I am not sure even where to start in SQL to write a rule that will help me move thousands of tickets out of categories and into new ones so that I can delete the old categories. HELP!

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Answers (1)

Posted by: chucksteel 3 years ago
Red Belt
1
If you just want to change the category the rules wizard could probably do this for you. Did you try it?

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