We are considering changing the name of our default ticket queue for the IT help desk. It is currently called the "K1000 Service Desk".

Is it possible to change the name of this ticket queue without causing adverse affects (i.e. emails being sent out to all ticket owners in the queue)

Thank you

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Changing the queue name is part of the configuration of the queue and as such should not effect the actual operation of the queue i.e. Enail alerts or messages.

You should also find that in any rules and config the queue id number is referenced so changing the name should have no effect.

Answered 11/22/2013 by: Hobbsy
Red Belt

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