I'd like to know if there is a way to have a CCTV view screen or api in which to pull customized data that refreshes itself every so often from Service Desk in the K1000.  For example, as a manager, I'd like to have a screen that shows me all opened tickets that are assigned or unassigned on a separate monitor on my desk that refreshes itself so I can keep an eye on what's going on while I'm doing other things.  I currently use a product called OpManager from ManageEngine and they have a cctv view for server status which is great.  I'd like to see something similar.

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There isn't currently any API in the K1000 for that function.  Basically, you would use the reporting connection and use something externally.

One such example: http://www.itninja.com/blog/view/twitter-bootstrap-for-kace-service-desk

Answered 08/19/2013 by: jknox
Red Belt

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