Category From Parent to Child
I remember this being asked on here before but I can't seem to find the article. How can I automate the population of the Category from a parent ticket to child ticket? I have a rule that successfully populates custom fields, the ticket title and the comments, but all this fields are from the HD_TICKET table, how do I pull the Category Name from the HD_CATEGORY table?
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Posted by: chucksteel 5 years ago
Posted by: zgillette 5 years ago