KACE Product Support Question
Can you stop emails from sending in a work flow process?
We have created work flow processes for example: Purchasing Computers
The clients are complaining that every time a ticket is closed in this process (including the approval required) they get an email and they don't want that. They only want to know when the original ticket opened and the final ticket closes when their equipment arrives.
Is there a way to do this and not keep normal tickets from getting emails?
In the process itself we don't have notifications checked.