Can the same Alternate email address be assigned to more than one Queue?
11/27/2015 1838 views
We have multiple queues for resolution, but want to maintain one publicized contact address. I know each queue has to have a unique underlying address, but can the same address be used in the "alternate address" field?
The background here is we want a single point of entry to the support system, but seperate queues for the various specialists to manage their workflows, ideally with notification emails all coming from the same address.