Miscellaneous Question

Can Technician created tickets start blank?

06/26/2017 694 views
Does anyone know if it is possible for Technician tickets to start with all the fields blank on a service desk ticket?  Currently the device is setting to the Technician's primary device, but they are wanting to know if it is possible to default this for them to unassigned?  Seeing that most of the tickets that Technicians open are not related to a specific device...

Answer Summary:
0 Comments   [ + ] Show comments


Answer Chosen by the Author

This is not possible as when KACE opens up a ticket the mechanisms for populating data are the same regardless of if the logger is a customer or an analyst
Answered 06/26/2017 by: Hobbsy
Red Belt

  • I figured this was the case, but I thought I'd rather ask and know for sure than be ignorant of the fact. Thank you.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ