06/26/2017 624 views
Does anyone know if it is possible for Technician tickets to start with all the fields blank on a service desk ticket?  Currently the device is setting to the Technician's primary device, but they are wanting to know if it is possible to default this for them to unassigned?  Seeing that most of the tickets that Technicians open are not related to a specific device...

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This is not possible as when KACE opens up a ticket the mechanisms for populating data are the same regardless of if the logger is a customer or an analyst
Answered 06/26/2017 by: Hobbsy
Red Belt

  • I figured this was the case, but I thought I'd rather ask and know for sure than be ignorant of the fact. Thank you.