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KACE Product Support Question


Can't see IE windows in UltraVNC

10/24/2014 2204 views
Any reason I cant hover over the IE icon in the taskbar (Windows 7) and see there open IE tabs? It shows a bunch are opened but nothing appears when I hover over the E icon in the taskbar. The same happens in MS Office apps when I click the File on the top left - I know a menu should be appearing, but I cant see anything. Any reason for this? Or how can I set my video settings so I can view these things? Any help is appreciated, thanks. By the way I'm connecting via UltraVNC.
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Windows Vista/7 Display Driver Model is not properly supported by mirror drivers technology. Therefore, while a mirror driver is active, Windows disables Desktop Window Manager and Windows Aero. Mirror driver is used in remote desktop software such as LogMeIn, UltraVNC, TightVNC and Radmin.

If that feature of Windows is critical, you might look into using an alternative viewer that supports Aero properly such as Microsoft Remote Assistance (MSRA.exe) or Bomgar. I'm sure others exist, but those are my favorites, so that's all I'm mentioning :)
Answered 10/25/2014 by: cblake
Red Belt

 
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