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KACE Product Support Question


Can't PXE boot physical computers to Kace 2000

05/04/2015 2503 views
Here's what happens: computer PXE boots, PXE boots off our internal PXE server, PXE server has a Kace 2000 entry, hands off to Kace, select KBE, white dots across screen appear, looks like a normal boot sequence, and then....computer reboots. It never fully boots to Kace screen where I can select one of my "scripted installs" or other boot options.

Surprisingly, it works just fine if I boot a VMWare virtual machine - makes it all the way to selecting "scripted installs". I can't imagine it would a driver issue or something else since several weeks ago, I successfully imagined 14 physical workstations!

Any suggestions!?!?!?
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Is the computer that is rebooting the same model as the 14 units you imaged several weeks ago?
The error you are experiencing is typical of driver issues and may well be caused by a mismatch in hard disk chipset drivers. or a bios setting mismatch where you might have had AHCI set off for your previous machines and it is now set on, for example.  It could also be a NIC driver mismatch.  When you PXE boot, the NIC bios only functions to load the operating environment (eg WinPE) and the operating environment you load then needs to have the correct drivers to take over the NIC and any other hardware that is needed for imaging (eg SATA chipset)
Answered 05/06/2015 by: EdT
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