Can't find a managed installed software listed in inventory
Hi,
I deployed software with Kace K1000 to Mac computers.
The software is listed in the targeted computer's inventory, but when i look on the targeted machine, i cant find the software.
In this case its Teamviewer QS, any idea ?
Thanks !
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Answers (6)
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Posted by:
chucksteel
8 years ago
Depending on how you deployed the software it may not be in the applications folder. I have occasionally found instances where KACE downloads the application to /Library/Application Support/Dell/KACE/data/downloads but then doesn't move it to the Applications folder. I have also found instances where the software gets to the applications folder but the permissions are wrong and only root has access to it.
Posted by:
jknox
8 years ago
If it's a .app file, you may need to override the default and use a command similar to this:
ditto -rscs Application.app /Applications/Application.app
Posted by:
Hakeem
8 years ago
The file, among all the other apps that i had push, are indeed in the /Library/Application Support/Dell/KACE/data/downloads folder.
As the screenshot attached, i made the change with the ditto command, without any luck, am i missing something ?
Cheers !
Posted by:
Hakeem
8 years ago
The file, among all the other apps that i had push, are indeed in the /Library/Application Support/Dell/KACE/data/downloads folder.
As the screenshot attached, i made the change with the ditto command, without any luck, am i missing something ?
Cheers !
Comments:
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You need to check the box for "Don't prepend msiexec.exe". - chucksteel 8 years ago
Posted by:
Hakeem
8 years ago
Thanks !! looks like the app is indeed copied in that folder, any way to have it in Application folder instead ? If yes, how ?
Thanks a lot !
Comments:
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What is the configuration of the Managed Install? - chucksteel 8 years ago
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its a default install, should i add additional parameters ? - Hakeem 8 years ago
Posted by:
Hakeem
8 years ago
Comments:
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I'm assuming you uploaded the .app to the software title. KACE is supposed to move the .app to /Applications. Is it possible that there is already a previous version of Teamviewer on the system? It's possible that KACE isn't overwriting the previous version. - chucksteel 8 years ago