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KACE Product Support Question


Can't Create Ticket in K1000 GO App for Iphone (ver 2.2)

03/10/2015 1375 views
I keep getting the error message "Failure to Connect - Failed to Create Ticket" every single time I try to creat a new help desk ticket. I have the mobile access enabled in the General Control Panel settings - as well as enabled the user for mobile device access. I am also an Admin user and not READ ONLY Admin. Any help is appreciated, thanks.
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  • I imagine the error message is "Connection failure" in the dialog - perhaps there was an error 500 coming back from the server. Could you re-attempt the create, and afterwards go to the K1 access log and verify it was an error 500? The operation should show up as a POST /api/ticket in the access log. If it was, something unexpected happened during ticket creation..

    What about modifying an existing ticket, does that work for you? Finally, could you also let me know what release of K1 appliance you're connecting to, 5.5, 6.0 or whatever it is? Thanks for your help.

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