Miscellaneous Question

Can't connect to back-end of KACE after 8.0 upgrade...

01/02/2018 1006 views
Hello all, 

Hoping this is an easy one. I can't connect to the back-end of KACE after the 8.0 upgrade in either PowerBI or Toad Edge. What am I missing here? Nothing has changed from our perspective besides the update. 
Answer Summary:
3 Comments   [ + ] Show comments


  • Nothing on the appliance side has changed in regards to connecting 3rd party reporting tool. Connecting username/pwd information by default is still the same: https://support.quest.com/kb/114992
  • Log a call with Support Nick, this is not correct behaviour and Support will need to take a look
  • AbhayR provided the correct answer.

Answer Chosen by the Author

Please check the release notes for 8.0 release in page 7. If you had secure database access enabled, it would be turned off during upgrade and you just need to reenable it.

Answered 01/02/2018 by: AbhayR
Red Belt

All Answers


AbhayR has it right, just have to reenable it, generate the new key and then disable it again to use user/pass. That worked for me.
Answered 01/03/2018 by: five.
Second Degree Green Belt

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