Can restore only Service Desk (ticket) on KACE SMA ?

I can't find the ticket I'm looking for. Maybe it was because I accidentally deleted it.

Is there any way to restore only the ticket on service desk from backup?

0 Comments   [ + ] Show comments

Answers (2)

Answer Summary:
Posted by: Channeler 1 month ago
Red Belt

You could spin up a temporal VM on the same version as your SMA
Pull > Restore some older backups, and search there.

Then export the ticket via CSV Export, and import it to your Production SMA.

Destroy the temp VM.

  • Thank you very much. - numcpe 1 month ago
Posted by: Hobbsy 1 month ago
Red Belt

Top Answer

No not an individual ticket, you could restore from a backup but that will take you exactly back to the time of the backup so you will lose any tickets that you have logged since the backup, sorry.

  • Thank you very much. - numcpe 1 month ago
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ