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Can restore only Service Desk (ticket) on KACE SMA ?

I can't find the ticket I'm looking for. Maybe it was because I accidentally deleted it.

Is there any way to restore only the ticket on service desk from backup?


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Answers (2)

Answer Summary:
Posted by: Channeler 1 month ago
Red Belt
1

You could spin up a temporal VM on the same version as your SMA
Pull > Restore some older backups, and search there.

Then export the ticket via CSV Export, and import it to your Production SMA.

Destroy the temp VM.


Comments:
  • Thank you very much. - numcpe 1 month ago
Posted by: Hobbsy 1 month ago
Red Belt
-1

Top Answer

No not an individual ticket, you could restore from a backup but that will take you exactly back to the time of the backup so you will lose any tickets that you have logged since the backup, sorry.


Comments:
  • Thank you very much. - numcpe 1 month ago
 
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