Can KACE Service Desk kick out email to owner each time owner is changed?
It should be simple and should be a canned rule inside of KACE. I want one rule to notify the owner that a ticket has been assigned to them. I don't want this just to trigger on ticket creation (which I have found), I want an email to the owner each time the owner is changed.
To reiterate, each time a new owner is selected and the ticket is saved, I want that particular owner to get an email notifying them that there is a ticket assigned to them. Why is this sophisticated software not able to do this simple task out of the box?