Can KACE Process include tickets that aren't required to close in order to launch the next stage?

Is there currently a way to include a child ticket in an early stage in a KACE Process, but not require that ticket to be closed before the next stage launches?  We need this flexibility for our on-boarding process - our Computer setup ticket needs to be created earlier in the process, but it takes a while to get those closed and we don't want to hold up creation of tickets in the next stage.

0 Comments   [ + ] Show comments

Answers (1)

Posted by: Hobbsy 1 week ago
Red Belt

In short, no, processes are set so if in a series, each ticket will be created in turn and if in parallel all tickets at each stage need to be closed to proceed.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ