KACE Product Support Question
Can I display other submitter contact info in my service desk ticket
In this particular queue we have renamed the submitter field to be requestor.
We have imported a number of fields to the users via LDAP
within the ticket I only see certain fields (e-mail, work phone, location). Is there somewhere I can set to see more or different fields within the ticket? (I know I can click on the info icon and see the details, but would like to see them directly in the ticket).