KACE Product Support Question

can i choose what fields are shown based on the category i select in a Ticket.

01/13/2016 344 views
I am implementing a queue and i would love to know if it possible to show only certain fileds in the ticket when a specific category is chosen 

Thank you
Answer Summary:
2 Comments   [ + ] Show comments


  • There is no dependencies if that is what you are looking for. You can however nest categories using a :: deliminator.


    so if someone selects software they would get a subcategory for office and adobe to choose from.
  • Thanks (y)

Answer Chosen by the Author

This is not possible within the current versions of KACE, the closest we have managed to get to this kind of functionality is to populate a dropdown dependant on a value in another field.

As an example, if you select Hardware as a category Custom_field_1 dropdown displays values 1,2 and 3

If you select Software as a category then Custom_Field_1 dropdown displays values 4, 5 and 6

So in effect you can change the content of a field dependant on other values within the ticket, the downsides of this though are that it takes some pretty serious SQL in the query: statement within the custom field and also you have to select the category value, then save the ticket before the Custom_Field_1 value is able to update and change
Answered 01/14/2016 by: Hobbsy
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ