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KACE Product Support Question


can i choose what fields are shown based on the category i select in a Ticket.

01/13/2016 344 views
I am implementing a queue and i would love to know if it possible to show only certain fileds in the ticket when a specific category is chosen 

Thank you
Answer Summary:
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Comments

  • There is no dependencies if that is what you are looking for. You can however nest categories using a :: deliminator.

    Example
    Software::Office
    Software::Adobe

    so if someone selects software they would get a subcategory for office and adobe to choose from.
  • Thanks (y)

Answer Chosen by the Author

1
This is not possible within the current versions of KACE, the closest we have managed to get to this kind of functionality is to populate a dropdown dependant on a value in another field.

As an example, if you select Hardware as a category Custom_field_1 dropdown displays values 1,2 and 3

If you select Software as a category then Custom_Field_1 dropdown displays values 4, 5 and 6

So in effect you can change the content of a field dependant on other values within the ticket, the downsides of this though are that it takes some pretty serious SQL in the query: statement within the custom field and also you have to select the category value, then save the ticket before the Custom_Field_1 value is able to update and change
Answered 01/14/2016 by: Hobbsy
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