can i choose what fields are shown based on the category i select in a Ticket.
I am implementing a queue and i would love to know if it possible to show only certain fileds in the ticket when a specific category is chosen
Answer Chosen by the Author
This is not possible within the current versions of KACE, the closest we have managed to get to this kind of functionality is to populate a dropdown dependant on a value in another field.
As an example, if you select Hardware as a category Custom_field_1 dropdown displays values 1,2 and 3
If you select Software as a category then Custom_Field_1 dropdown displays values 4, 5 and 6
So in effect you can change the content of a field dependant on other values within the ticket, the downsides of this though are that it takes some pretty serious SQL in the query: statement within the custom field and also you have to select the category value, then save the ticket before the Custom_Field_1 value is able to update and change
Answered 01/14/2016 by: Hobbsy
Please log in to comment
log in to commentPlease