Can I change the order of the Queues when ticket is being created
I have multiple queues in our Service Desk, when a user creates a new ticket through the end user portal they are in the drop down list in alphabetical order. Is there a way that i can change the order of these queues without changing their name (like adding a number in front of the queue name)?
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Posted by: Hobbsy 3 years ago
Posted by: DirtySoc 3 years ago
There is no way to get the order changed without putting a number in front of the queue name.
Oddly enough the KACE GO app completely ignores this convention and the drop down menu selects are organized by date created :( which really sucks! I mentioned to Quest but they just shrugged it off....