KACE Product Support Question
Can I change the order of the Queues when ticket is being created
01/25/2018 1042 views
I have multiple queues in our Service Desk, when a user creates a new ticket through the end user portal they are in the drop down list in alphabetical order. Is there a way that i can change the order of these queues without changing their name (like adding a number in front of the queue name)?
Answer Chosen by the Author
Please log in to answer
There is no way to get the order changed without putting a number in front of the queue name.
Oddly enough the KACE GO app completely ignores this convention and the drop down menu selects are organized by date created :( which really sucks! I mentioned to Quest but they just shrugged it off....
Answered 01/29/2018 by: DirtySoc