KACE Product Support Question
Can helpdesk respond to a different email address for the submitter rather than the username@domain?
12/03/2015 465 views
We have users outside our domain set up with a vpn to access our kbox. We can set them up with users in our AD, but their email addresses are a different domain. Is there a way to have a custom filed in the ticket for email address and have kace respond and interact with that email address to update tickets?
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Yes. If their external email address is set in AD, then KACE will import that email address for the user. As long as there aren't SMTP restrictions on your KBox it should be able to email the user without any issues. We have a contractor with access to our KBox and that is the setup we use.
Answered 12/03/2015 by: chucksteel