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Software Deployment Question


Can anyone tell me what this is?

02/13/2007 2915 views
When I first started doing package deployment I made a few mistakes. One was with adobe reader 7.0. I made a network install location. Well, it has come back to bite me. I have some machines where I can not install Reader 8.0 becasue I get this error. This error is coming from my DSM Software Delivery logs when I try to install AR 8 It shows the old 1603 error, but this is the true error.

******* Product: \\Nwonas02\Software\Adobe Reader 705\Adobe Acrobat 7.0.3 and Reader 7.0.3 Update.msi|REMOVE="ALL"
******* Action:
******* CommandLine: **********
MSI (s) (68:EC) [18:02:38:239]: Note: 1: 2203 2: \\Nwonas02\Software\Adobe Reader 705\Adobe Acrobat 7.0.3 and Reader 7.0.3 Update.msi|REMOVE="ALL" 3: -2147286788
MSI (s) (68:30) [18:02:38:239]: Note: 1: 1713 2: Adobe Reader 7.0.5 3: 123
MSI (s) (68:30) [18:02:38:239]: Product: Adobe Reader 7.0.5 -- Error 1713.Adobe Reader 7.0.5 cannot install one of its required products. Contact your technical support group. System Error: 123.

Error 1713.Adobe Reader 7.0.5 cannot install one of its required products. Contact your technical support group. System Error: 123.
MSI (s) (68:30) [18:02:38:270]: Transforming table InstallExecuteSequence.

MSI (s) (68:30) [18:02:38:270]: Doing action: WriteLastError
Action ended 18:02:38: Uninstall703. Return value 3.
MSI (s) (68:30) [18:02:38:270]: Transforming table CustomAction.

The location is no longer there, but I could recreate it if I absolutely had to (bring up a temp server).
Is there anyway of getting around this? I can not uninstall, re-install, update, ect

HELP
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0
Can you not simply uninstall it:

msiexec /qb /x {ProductCode}

where ProductCode is that of the MSI you want to uninstall?

We install from network install points (SMS DP's) all the time, and never have a problem removing whether the original package source is alive or not. At least, not for source issues anyway. :-)

William
Answered 02/17/2007 by: williamp
Orange Belt

0
Tried that....same issue. Thanks for responding though.
Answered 02/20/2007 by: madsquirrel21
Senior Yellow Belt

0
from the log you posted it looks like the error is in the custom action Uninstall703, not your MSI location. If it was simply a probem with the package location, you should be able to remove with the GUID like William said.
Answered 02/20/2007 by: aogilmor
9th Degree Black Belt

 
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