Can a process include multiple queues?
We currently have 2 queues and possibly expanding to more but at the moment we have an IT and a Telecom queue. We would like to create a process for creating a new user. We would like the process to have a child ticket created for IT to create a user account in AD, setup e-mail ... and then a second child ticket for telecom to setup a phone number for the user, VM, and install phone. Since IT and Telecom are 2 independent queues I am not sure if that is doable.
Thanks in advance