BSOD after kbe load
We are having an issue with a new model laptop that we just received it is the Latitude 3379. The model has no NIC so we purchased the Dell USB-C to ethernet adapter.
We are at a loss as we have never really run into something like this where we are at a loss on what to do next.
I created the new boot environment with the required drivers just after the kbe loads and it shows the windows 10 icon it BSOD.
Quest has told us to contact Dell and Dell has told us to contact Quest so here I am.
We are at a loss as we have never really run into something like this where we are at a loss on what to do next.
Thanks
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Answers (2)
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Posted by:
Nico_K
7 years ago
which blue screen do you get?
I really suggest to follow this article (it is valid for other systems too, recently ran into the issue with an older E6530)
https://support.quest.com/kb/146125
I really suggest to follow this article (it is valid for other systems too, recently ran into the issue with an older E6530)
https://support.quest.com/kb/146125
Comments:
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I have been getting memory management/page file bsods I will give this a try as well thanks - khoelle 7 years ago
Posted by:
khoelle
7 years ago
OK I finally got through to Quest.
The issue is we used a physical system for image capture and the problem is that sysprep can sometimes leave behind old drivers and this is what is causing the BSOD after image/driver install.
To test this we were asked to do a scripted install and it installed without a hitch.
Next week our goal is to set up a VM windows 10 UEFI Image
Hopefully this points others in the right direct as well.
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OK you are getting it to image then you had been getting the BSOD........ I have not been able to get it to the white page to choose a image or a script it starts to load up then I get BSOD page fault error or a memory management error.
We always so far have imaged all the computers with legacy set.
I tried setting to UEFI and it tries to load up the same but I still get the same BSOD with a error.
How are you getting it to the white page to start the image????? - TimHR 7 years ago-
I copied the network\storage\chipset drivers from the feed into the KBE driver feed thats when I got past the first BSOD - khoelle 7 years ago
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Copied the storage\chipset drivers from feed into KBE now all ready had copied
the network drivers, it now loads to the white page and I can choose deploy image or script with out errors.
Deployed Win 7 image with Legecy and it imaged without errors. Deployed a win 7 imaged lots of drivers missing.
Deployed Win 7 image with UEFI and it did not image.
Deployed Win 10 image with Legecy and it imaged without errors. It did reboot a few times 1 driver with a warning symbol
called Trusted Platform Module 2.0, says the best driver is all ready installed.
I am also using the Dell dock WD15 with 130W adapter. You do not need the dock but it seems you need
a USB Type-C Cable (thunderbolt) to get the nic part. So a USB Type-CTM Cable to ethernet would might work great.
Tried a USB to Ethernet cable did not work. The cable does see the network when in the desktop just will not PXE image. - TimHR 7 years ago
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Yea I installed the .cab after doing a base w10 image and there were several missing drivers same Trusted Platform Module being the only one I couldn't fix.
I will reach out to dell about an updated .cab - khoelle 7 years ago
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We build our images in a VM - TimHR 7 years ago
I now get everything copied over and image applied but the first reboot causes BSOD
I did apply new drivers to the driver feed too so I will follow up with my findings when I hopefully check the log file soon. - khoelle 7 years ago
So I hope someone else can give some insight. - TimHR 7 years ago
I am kind of at a roadblock only thing I haven't tried is installing with no drivers in the post install feed - khoelle 7 years ago