KACE Product Support Question
Browser user/pass popup when accessing K1000 box
We recently updated our K1000 machine, and afterwards errors appeared when logging in with the browser. When using user or admin interface it failes and prompts with the following security question (in edge, chrome and firefox).
The url has sso/index.php in it. When cancelling this box, the default kace login prompt is asked and when entering credentials we can login.
When testing the ldap settings, it is ok.
When checking the logs i see in the server error logs:
[auth_vas4:error] [pid 97206:tid 34382624000] [client *******5:57486] initialize_user: Failed to initialize user for user@upn: No error message available
and in the user authenticated log:
[2020-05-04 12:03:31 +0200] AUTH [info] user - ******* - adminui - Default - LDAP - success
[2020-05-04 12:03:31 +0200] AUTH [info] user - ******* - adminui - Default - systemui Local Authentication - failed
I do not know if these messages has anything to do with it, but it shows the ldap authentication is working.
When i enter credentials in the popup of the browser, the page is not shown (This page can’t be displayed), when refreshing the page, the login page of the appliance is shown and we can login with ldap credentials.
Can you help to troubleshoot.
Thanks in advance.
Answer Chosen by the Author
With the help of support we figured it out. We ended up in rejoining the machine into the AD, and adding a second serverprincipalname to the supportdesk-http account. After that the SSO was working.
Thanks for your help!